IT giant IBM will manage the customer call centre, including providing improved analytics capabilities and a 'refreshed' IT infrastructure, for Jet Airways, India's second-largest airline by passengers carried, the two companies announced.
Under the 10-year contract, IBM will provide contact centre and back-office services for the airline's 11 lines of business such as domestic and international reservations, Jet Privilege program, cargo, refunds and helpdesk services. The arrangement is an extension of their three-year relationship under which Jet says the IBM helped transform its core IT Infrastructure.
Under the 10-year contract, IBM will provide contact centre and back-office services for the airline's 11 lines of business such as domestic and international reservations, Jet Privilege program, cargo, refunds and helpdesk services. The arrangement is an extension of their three-year relationship under which Jet says the IBM helped transform its core IT Infrastructure.
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