Showing posts with label Accenture. Show all posts
Showing posts with label Accenture. Show all posts

Monday, December 28, 2009

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Wipro, TCS, Infy plan to follow rival Accenture's sales model

India’s top tech firms, including Wipro, plan to follow rival Accenture’s sales model by hiring senior partners with a few decades of experience and capable of having a dialogue with chief executives of customer organisations, a shift from the earlier focus on selling services to IT heads of leading customers such as Citigroup and General Electric.

Wipro, which serves customers such as British Petroleum (BP) and Citi, has hired around a dozen senior partners from rivals Accenture, Ernst & Young and Deloitte over the past few months. Girish S Paranjpe, the company’s joint chief executive, told ET in an interview that his company would hire another 30 such partners in 2010.

Some senior professionals who have joined Wipro during the past few months as part of the company’s new sales strategy include Kirk Strawser, managing partner and global head, Wipro Consulting Services; Chris Rooney, global practice head, business transformation; and Roger Camrass, senior practice partner, business transformation.

“We often lost because of having pure CIO-level dialogues, we got hurt and even lost some deals,” he said. “We will hire another 30-40 such professionals who will be responsible for growing our client relationships to $30-40 million in revenues,” he added.

For many years, TCS, Infosys and Wipro have been focused on software application development and maintenance, getting new business from CIOs of large customers such as Citi, GE and many others. As they now seek bigger, multi-year transformational deals, they need to penetrate boardrooms of Fortune-500 companies.

“Client partners think and breathe business problems of customers who seek advise and guidance—they are people with a few decades of experience,” Mr Paranjpe added.

In a year when business was hard to come by, Wipro managed to penetrate large customers such as BP, helped by the new approach. Camrass, who joined Wipro as senior practice partner a few months ago, is respected by many decisionmakers within BP. With over 35 years of experience, Mr Camrass has worked with top consulting firms such as Ernst & Young.

India’s biggest software exporter, TCS, once perceived as a slow-moving IT behemoth, is also recruiting these partner-profile people, according to an industry analyst who wished to remain anonymous.

According to R Suresh, MD of executive search firm Stanton Chase, all top IT firms are looking at hiring partner-level people. “One of the reasons is they are winning huge long-term IT outsourcing contracts. These are annuity-based contracts and the client needs to see the same face when he’s interacting with the service provider,” he said.

Unlike the traditional Accenture model, Indian companies are hiring these professionals more as ‘client partners’, and not necessarily ‘equity partners’, added Mr Suresh.

Experts such as John C McCarthy, vice-president and principal analyst of Forrester Research, say Indian firms need to shift from having pure technology-based dialogues and work on their sales and marketing efforts. “This will be one of the biggest cultural shifts—these companies need to intensify their sales and marketing efforts,” he said.

Indeed, by engaging with top business leaders at a customer organisation, Accenture creates entry barriers for other suppliers. “Accenture’s partner-driven sales model is the ultimate form of client engagement,” Edelweiss analysts Viju George, Kunal Sangoi and Pratik Gandhi noted in their September report. Today, the common sales structure of the big three Indian tech firms is typically three-tiered—overall vertical head, client director in overall charge of client relationship, and multiple account managers handling different facets of the relationship.
Source: EconomicTimes

Tuesday, November 10, 2009


Accenture to hire 8,000 in India

Global technology and consultancy giant Accenture on Monday said it is going to add around 8,000 people in India by the end of next year taking its total employee base in the country to 50,000.

"We are 42,000 right now and we imagine we will be about 50,000 by the end of 2010," Accenture Chairman and Chief Executive Officer William D Green said on the sidelines of the India Economic Summit.

Indicating a recovery from the global downturn, Green said the company will continue to focus in India, especially in the areas of analytics.

Accenture's focus in India is going to be the analytics space, which will help the clients convert information into insights for better yields.

Green added, "We believe that analytics is going to be an important trend that our customers are going to demand from us. We think India is going to be a great place for us. We have some core centres of excellence in the analytics space in the country."

Accenture, which has annual revenue of $21.58 billion for fiscal 2009, will strengthen its focus on clients in pharmaceutical, telecommunications and energy in the country.

Wednesday, October 14, 2009

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Wal-Mart to issue $1 bn IT contract: Sources

Global retail giant Wal-Mart may be all set to issue an IT contract worth USD 1 billion. CNBC-TV18 learns that it will select upto 10 IT vendors for the contract. CNBC-TV18’s Kritika Saxena reports that the contract, for which the bid will open by July 2010, will span across six to eight years. TCS, Infosys, Wipro and HCL Tech emerge as potential bidders along with IBM and Accenture.

However, Wal-Mart says they do not engage in speculation about IT activities in India.

Here is a verbatim transcript of her comments on CNBC-TV18.

Wal-Mart is all set to issue a large scale IT project. This could be the largest project in the retail space. What we pick up from our sources is that the contract is expected to be valued between USD 800 million to a USD 1 billion. Who are the IT firms?—this is good news for IT companies definitely. It will be too early to talk about the likely contenders but who are the potential bidders?—What we pick up from our sources is that four large-cap Indian IT firms—Infosys, TCS, Wipro and HCL Tech would be looking to bid for this project. Even multi-national firms like IBM and Accenture would be looking to bid for these projects. But these are the potential bidders and it’s way too early to comment for these individual companies, since the bids will be open only by approximately July to August 2010.

If you see the recent activities by British Petroleum and Exxon Mobil in the IT space—they have issued large scale contract of USD 1.5 to USD 1 billion but in the retail space this would be the largest so far.

Wal-Mart and obviously individual IT companies too would be looking to see boost in the revenues after this IT contract. These individual IT companies—the plan is to issue about USD 50-100 million individual contracts as spread across, some would be about USD 250-300 million.

When we contracted Wal-Mart for an official comment on this they said that they have several inquiries about their IT activities in India but they do not comment on individual specifications on this.

Tuesday, October 13, 2009

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Accenture bags modernisation contract from Postal Dept

Global IT and consultancy firm Accenture on Monday said it has bagged an order from the Postal Department to modernise the post offices across the country.

The financial details of the deal were not known. As per the modernisation contract, Accenture would design an enterprise IT architecture and migrate the Department of Post (DoP) to a more efficient IT system, Accenture said in a statement.

The project is designed to help the DoP, which has been reporting losses to drive revenue and regain market share in different services and products such as bill payment, e-posts, life insurance, money transfer and banking.

The technology upgrade would also benefit citizens via speedier banking and insurance services, track and trace abilities and would help the postal department to compete effectively with the local and international courier firms.

Accenture would also advise DoP on the development of a wide-area network that helps connect all post offices on which various online services can run.

Krishna G V Giri, who leads Accenture's Management Consulting practice (Health and Public Service operating group) in the Asia Pacific region said,"Armed with efficiency at DoP, the government will be better positioned to share various social schemes, such as Mahatma National Rural Employment Guarantee Scheme, with even the most remote citizens."

Friday, October 2, 2009


Accenture profit falls, sees FY 2010 recovery

Technology outsourcing and consulting firm Accenture Plc reported a fall in quarterly profit on Thursday, but gave a stronger-than-expected outlook for the fiscal year that began in September, supporting the view that corporate spending was recovering.

Accenture's diluted net income for its fiscal fourth quarter ended Aug. 31 fell to $301.4 million, or 39 cents a share, from $543.1 million, or 67 cents a share, in the year-ago period. Excluding restructuring charges, earnings fell to 63 cents a share, which was in line with the average analyst forecast according to Reuters Estimates.

For fiscal 2010, the company forecast earnings per share of $2.64 to $2.72, compared with $2.44 in the previous year. Analysts had expected $2.75, according to Reuters Estimates. Accenture has fared relatively well amid a global economic slowdown due to solid demand for its outsourcing services, but many customers have been slowing the pace of ongoing projects and deferring large commitments to consulting projects.

Wednesday, September 9, 2009


Accenture signs 2 European tech support deals

Accenture on Monday signed multiyear deals to provide computer support and Web services to two European companies. The Hamilton, Bermuda-based Accenture, will provide outsourcing services to Luottokunta, a card payment service company based in Finland, for five years.

Accenture also signed a seven-year contract with the German-based consumer products maker Henkel AG & Co. In the U.S., Henkel is known for brands like Soft Scrub cleaning products, Purex laundry products, Dial soap and Right Guard deodorant.

Accenture did not disclose the terms of either deal.

Saturday, August 22, 2009

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SAS hires Accenture in 7-year outsourcing deal

Scandinavian Airlines Awards Finance and Accounting Business Process Outsourcing Contract to Accenture

Accenture (NYSE: ACN: 35.45, -0.9, -2.48%) will provide Scandinavian Airlines (SAS) with finance and accounting (F&A) business services in Western Europe under a seven-year business process outsourcing (BPO) agreement.

The services Accenture covers include accounts payable, accounts receivable and accounting to reporting. Accenture will provide the services to SAS in 14 countries across Western Europe; mainly in Sweden, Norway, Denmark and the United Kingdom. The services will be delivered through Accenture's Global Delivery Network from its delivery center in Delhi, India.

"The work being performed by Accenture is part of SAS's new strategy "Core SAS" that is designed to deliver annual savings through a streamlined and simplified operating model," said Sara Jinnerot, VP at SAS Accounting Services. "We selected Accenture because of their ability to provide a qualitative and cost effective solution. Accenture has a proven track record of delivering similar services".

"We are proud to have been selected to support SAS. The contract agreement will deliver cost-effective solutions and a standardized process for the finance and accounting services and further strengthens our position in the airline industry, says Patrik Bjorkler, a senior executive in Accenture's Nordic outsourcing practice.

All not well at Honeywell, Accenture

Green shoots? Honeywell and Accenture don’t appear to be seeing any. The former has announced that its employees will have to take a mandatory 10 days off in December-January without pay. And the latter has just issued a statement that it will lay off 7% of its senior executive workforce.

Honeywell employees in India said that Krishna Mikkilineni, president of Honeywell Technology Solutions, conveyed the decision at a public gathering in Bangalore recently. When contacted by TOI, a Honeywell spokesperson declined to go into specifics, but issued the following statement: “Even as Honeywell continues to grow its businesses in India, our employees have agreed to participate in a voluntary and temporary reduced work schedule, in consonance with their colleagues elsewhere.’’

In the case of Accenture, the company’s global CEO William Green said in a company release issued on Thursday: “We are acting boldly to position Accenture better for both short-term and long-term economic improvement growth and profitability.’’ The 7% workforce reduction would mean over 300 senior executives would be laid-off. The company globally has about 177,000 employees, of which 4,800 are senior-executive employees. The Accenture release said it will also reduce excess office space globally.

Till the time of releasing this story, Accenture had not replied to a mail from TOI asking about the extent to which its Indian operations would be affected by the move.

The technology sector in general is still some way from a recovery. Most companies around the world have tightened their tech budgets. Honeywell, which makes products like aviation electronics , car turbochargers and temperature control systems for buildings, has been hit badly by the global recession in all of the key businesses it supports—aviation , auto, and property. In the second quarter ended June 30, its profit plunged 38% and revenue dropped 22%.

The company has taken a number of cost cutting measures. At least for some employees in the US, Friday is now a half-day without pay. In India, where it has 10,000 employees, benefits like cafeteria subsidies and vacation rewards at the end of five years of service with the company have been withdrawn.

But there are indications that the downturn in technology , like that in many other sectors, is bottoming out. One evidence of that is the re-emergence of recruitment advertisements. In recent weeks, prominent companies like Infosys, GE Healthcare, Infotech and even Accenture itself has issued ads seeking to fill varied positions.

Friday, August 21, 2009


Accenture to cut 7 percent(336) of senior executives

Technology outsourcing and consulting firm Accenture Ltd (ACN.N) said on Thursday it cut 7 percent of its senior executives and would take charges that will lower its fiscal fourth-quarter profit.

The New York-based company also said it is also taking steps to reduce office space as it seeks to drive growth. Accenture said the cost-cutting actions would result in a pre-tax restructuring charge of around $247 million in the fiscal fourth quarter ending Aug 31.

Accenture said it continued to expect net revenues for the fourth quarter in the range of $5 billion to $5.2 billion with operating margins between 13.4 percent to 13.7 percent.

The company said it expects the restructuring charges to reduce its earnings per share for both the fourth quarter and the full year by 24 cents.

Wall Street analysts had on average been expecting Accenture to post profits of 63 cents in the fourth quarter and $2.68 for the full year, according to a poll by Reuters Estimates.

Friday, July 24, 2009


Accenture hugely short on hiring

Accenture, the multinational consulting firm, has failed to meet its hiring target in India for the current year in the wake of the global slowdown.

The company had said it intended to increase its India headcount to 50,000 this year from 37,000 as of April 2008.

However, it fell short of the target by 10,000 heads, recruiting just 3,000, in the last one year. A company official said that instead of laying off people after the slump, Accenture had decided to go slow on recruitment.

"Our recruitment cycle is in line with business demand and our target is to have the right people for the demand we see," Prithvi Shergill, lead human resources, Accenture India Delivery Centre, said.

However, he refused to comment on the specific reasons why Accenture fell short in its recruitment. But the firm is ready to leave no stone unturned to get more people on board when needed, both at entry and domain knowledge level, he said.

"Managing supply and demand of resources remains a top priority in Accenture and we balance the skills of our workforce against client changing needs and we continue to recruit in skill areas where we need additional capacity to meet client demand," an official spokesperson told.

Accenture, which invests up to $700 million a year on training and human resources worldwide, is making optimum use of investment in training model.

At the same time, the firm has also ventured into tie-ups with institutes such as XLRI, Indian School of Business, Hyderabad and others for campus recruitments.

As for the protectionist tendencies being seen in the US, Shergill felt there was little to be concerned.

"We do not see any direct implication on our clients, but we are watching that space. As we understand that better we will see what needs to be done. There is lost to talk but we still need to see how that translates," he said.

Refusing to divulge the hiring target this year, Shergillsaid, "We have never had a freeze on hiring. We have been recruiting right through and will continue to hire as per our client requirements."

Counting heads
Recruitment cycle slowed due to slump and prevention of layoffs
Spends $700 million a year on employee training alone
Has tie-ups with institutes such as XLRI and ISB
Source: DNA
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Indian IT cos bid against MNC rivals for $1-bn BP deals

India’s offshore outsourcing firms, including TCS, Infosys, Wipro and Mahindra Satyam, have locked horns with MNC rivals IBM and Accenture for up to $1 billion worth of outsourcing contracts to be awarded in August by British Petroleum (BP).

BP, which currently outsources a majority of its application development, system integration and infrastructure management projects to almost 30 suppliers including IBM, Accenture, Mahindra Satyam and Infosys, wants to bring down its IT costs by up to 30% by working with fewer vendors handling more work, at lower rates.

“Every BP business unit at BP was running its IT operations separately, with a different set of suppliers. This led to complexity and a higher cost of operations. With this consolidation, BP now wants to work with not more than six vendors globally,” said a UK-based expert familiar with BP’s sourcing strategy. He requested anonymity as he is not authorised to comment about the contracts.

When contacted by ET last week, a BP spokesman confirmed that the supplier review is nearing its end. “Yes, we have been reviewing our strategic IT providers, and are getting close to the end of that process, but I can’t confirm numbers of the current or possible future providers,” said spokesman Robert Wine.

Sridhar Vedala, MD of sourcing advisory firm Quantum Step, says customers are now breaking down their requirements into infrastructure management, application development and maintenance, and are selecting vendors according to their competencies. “A few years ago, ABN Amro undertook a similar exercise,” he added.

While customers in the US, the top market for Indian companies, are scaling back on outsourcing, British firms will spend around $15.6 billion this year, according to research firm Ovum-Datamonitor.

While Mahindra Satyam counts BP as one of its $40-50 million customers, Accenture and IBM currently have a lion’s share of the outsourcing pie, estimated to be anywhere between $300 million and $400 million.

Thursday, July 23, 2009

Accenture to acquire Nokia's Symbian professional service operations

Accenture has signed an agreement to acquire the professional services unit of Nokia, which is responsible for Symbian customer engineering and customer support. The Symbian operating system is the world's most widely used platform for smartphones.

The unit provides engineering consulting and product development services to mobile phone manufacturers, chip manufacturers and mobile operators globally. The services include advanced technical support; innovative device-tuning techniques for enhancing the performance, memory and power of mobile devices; advanced error diagnosis and repair; and turnkey software development services that can be used in a range of technical environments.

As a result of the agreement, around 165 Nokia professional services engineers and consultants in the U.K., Finland, Japan, Korea and Australia are expected to transfer to Accenture. "The capabilities we are acquiring from Nokia will help support the tremendous growth our clients can expect from the explosive adoption of converged mobile multimedia services and will expand Accenture's role as a key supplier of new tools, products and solutions to clients in this industry," said Jean Laurent Poitou, Managing Director, Electronics and High Tech Industry Group, Accenture.

"This agreement allows the Symbian professional services team to realize its full potential in the supply of independent services to the open-source ecosystem. In combination with Accenture's strong brand, global sales organization and broad technology skills, the unit's software engineering capabilities will be a significant benefit to customers throughout the industry. The transaction underscores Nokia's commitment to the open-source community and the Symbian ecosystem," said Peter Ropke, Senior Vice President, Devices, Nokia. The transaction is subject to customary closing conditions and is expected to close within 60 - 90 days.

Tuesday, July 21, 2009

Nokia Sells Symbian Pro Services to Accenture

Nokia’s Symbian operating system is the most widely used platform for smartphones in the world. There were rumors this month that Nokia may be moving to Android for some of its smartphones, but the mobile phone maker said that it would not abandon Symbian.

Today Accenture has announced that it has entered into an agreement with Nokia to purchase the professional services unit responsible for Symbian customer engineering and customer support. The unit provides the engineering consulting and product development service to mobile phone makers other global operators.

As part of the purchase 165 Nokia engineers and consultants from the UK, Finland, Japan, Korea, and Australia are expected to transfer to Accenture. The deal, for an undisclosed sum of money, is expected to complete in the next 60 to 90 days and is subject to customary closing procedures.

Tuesday, July 14, 2009


Accenture and British American Tobacco Sign 5yr Application Co-Sourcing Contract

Accenture has signed a five-year application co-sourcing contract with British American Tobacco to help the company improve the design, development and implementation of information technology (IT) solutions for its business operations. Financial terms were not disclosed.

Under the agreement, Accenture and British American Tobacco will jointly design a wide range of applications for British American Tobacco’s functions, including finance, supply chain, sales and marketing, with Accenture developing these applications for global, regional and local use. The program will help British American Tobacco transform its solution delivery function into a global, simplified and standardized operation.

Accenture will deliver the co-sourced services through a joint application development center with British American Tobacco in Spain and through the Accenture Global Delivery Network, including the use of delivery centers in the Philippines and India.

Tuesday, June 30, 2009


Accenture Profit Beats Estimates on Demand for Outsourcing

Accenture Ltd., the world’s second- largest technology-consulting firm, reported third-quarter profit that beat analysts’ estimates as customers outsourced work to curb costs in the recession.

Net income was $444 million, or 68 cents a share, compared with $469.1 million, or 74 cents, a year earlier, Accenture said today in a statement. That exceeded the 64-cent average estimate of analysts in a Bloomberg survey. Sales fell 16 percent to $5.54 billion.

Accenture’s customers are farming out tasks such as accounting or management of software applications to reduce costs in the worst global recession since at least World War II. The outsourcing business accounts for up about 40 percent of the Hamilton, Bermuda-based company’s revenue. Analysts estimated sales of $5.29 billion for the quarter ended May 31.

Thursday, May 28, 2009

US tax plan affect: Accenture to move Ireland from Bermuda

Technology outsourcing and consulting firm Accenture Ltd plans to change its place of incorporation to Ireland from Bermuda, following an exodus of large multinational companies to Europe as the US government plans to tighten tax rules.

Accenture said on Tuesday it does not expect any material change in its financial results or tax treatment, but said Ireland will provide economic benefits. Its board unanimously approved the move.

"A member of the European Union, Ireland offers a sophisticated, well-developed corporate, legal and regulatory environment," Accenture Chief Executive William Green said in a statement.

A company spokesman said Accenture is also moving because of continued criticism of companies incorporated in Bermuda.

Several large companies incorporated in Bermuda and the Cayman Islands are eyeing a shift to Europe in search of more favorable tax treatment and other benefits. This comes ahead of US legislation aimed at tightening rules that allow firms to defer tax payments on overseas profits if earnings are plowed back into foreign subsidiaries.

Ireland is expected to benefit along with Switzerland as companies seek more hospital conditions in Europe.

Companies such as Tyco International Ltd and Tyco Electronics Ltd, Weatherford International Ltd and Foster Wheeler Ltd have also announced plans to move to incorporate in Europe.

Around 44 percent of Accenture's revenue last quarter was from the Americas region, while 46 percent was from Europe, Middle East and Africa. The remaining 10 percent was from the Asia-Pacific region.

The company said it plans to stay registered with the U.S. Securities and Exchange Commission. Shareholders will vote on the company's move at meetings within the next three to four months and the company expects the move to take effect shortly after the approval.

Accenture said it has a 40-year history in Ireland, with various clients including the Irish government.

Thursday, May 14, 2009

Accenture sets up outfit for low-cost deals

Source: TheEconomicTimes
Accenture, the third-largest IT services major globally, known for premium pricing of its IT services at the marketplace, has formed a separate unit to handle the lowpriced contracts that it has been securing.

The name of the unit is not known but the move underlines the growing reality in the IT services market, where newer contracts are coming at lower price points thanks to the continuing slowdown.

IT majors such as Accenture are left with little choice but to bid for such projects, people familiar with the development said. Accenture’s new unit will handle all the low priced projects especially the ones that are below its benchmark pricing.

Accenture normally charges about $27- $28 per hour from its premium clients. The new contracts are believed to be about 10% cheaper.

Accenture did not respond to detailed email sent by ET last Friday on the issue.

Accenture has generally been regarded as premium pricing player in the industry, with the ability to get a higher price on IT contracts vis-a-vis the competitors. Industry observers say Accenture has been able to do this due to its strength in consulting, which is almost about 20% higher than the existing rates.

However, given the tough economic environment with buyers of IT services increasingly seeking discounts on the prices, majority of the service providers are left with no option but to follow the trend.

Industry experts say that Accenture has now started bidding for some projects at prices which is on par with some of the Indian players such as TCS. According to Gartner, prices of IT services in outsourcing are anticipated to shrink by 5% to 20% during 2009 and 2010.

The analyst body further said that this fall in prices will occur due to increasing competition in the market between traditional and new providers as more providers compete aggressively to keep revenue growth on target, while ensuring margins.

Wednesday, March 18, 2009


Accenture BPO looks at single digit pay hikes

Some of the IT and BPO companies are riding against the tide to hand out pay hikes to employees despite the economic slowdown. Accenture BPO turns out to be one but only with rather small increases.

The IT major has handed over raises to some of its middle level staff but is yet to announce the variable pay which is due by the end of March. However, employee promotions are currently on hold.

One employee said, “There is no talk going in Accenture about the variable pay. This means that it would be paid out like it was in the prior years. There was an increase in salary for whom it was due however there is no promotions i.e. movement from one level to the other. Apart from that, variable payout and sub-level movement is happening.”

Last year, Accenture paid a double digit per cent pay rise.

Variable pay is a chunk of an employee’s gross remuneration that is based on his/her annual performance assessment as well as the company’s annual performance.

Sources said, “Everything is not fine but I guess it is trying to differentiate between key resource and discardable resource because hike given to key resource is maximum single digit per cent hike and for others it falls between four per cent to six per cent”.

Tuesday, March 17, 2009

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Satyam loses 46 customers to rival tech firms

Around 46 customers of Satyam Computer Services have moved their outsourcing contracts to rival tech firms such as TCS, Wipro, IBM and Accenture, ever since the company’s founder and chairman Ramalinga Raju admitted to a financial fraud of over $1 billion.

Potential bidders for Satyam such as Tech Mahindra, L&T, Spice and iGate are readying their strategy for taking over a majority stake in Satyam, and their financial bids will depend a lot upon the amount of business Satyam has from around over 600 existing customers, last reported during company’s financial results for quarter ended September last year.

Top customers such as semiconductor firm Applied Materials, Kansas State Bank, Telstra, Emerson, Nissan, State Farm Insurance and Sony apart from dozens others have either moved out their projects completely, or are in the process of migrating current Satyam work to other outsourcing vendors, as these clients seek to mitigate the operational risks by working with more stable vendors.

“We are waiting for more details about the number of customers existing at Satyam, and the revenue visibility at the company,” said a senior executive at one of the tech firms preparing to bid for a majority stake of Satyam.

Satyam customers are also bringing the rates down by negotiating hard with suppliers such as TCS, Infosys, Wipro and HCL. “In some cases, vendors are ready to accept contracts from Satyam customers at less than 25% rates, including transition costs,” Sabyasachi Sathyaprasad, founder of Mindplex Consulting told ET in a recent interview. Semiconductor firm Applied Materials and automaker Nissan are among top Satyam customers in discussions with TCS and others for awarding new contracts.

Saturday, March 14, 2009

RSA extends Accenture BPO deal

Insurer RSA has extended its business process outsourcing (BPO) contract with Accenture for a further two years.

RSA – formerly Royal & Sun Alliance – initially signed a contract with the consultant firm in 2003 for the provision of front-line customer service and back-office administration services across its sales, service, claims and customer accounting functions, supporting direct, affinity and broker customers.