Delta Follows Trend, Brings Home All Call Centers
Wipro BPO has lost its outsourcing contract with Delta Air Lines following negative customer feedback. Delta has been Wipro’s client since 2002. Spokespersons at Delta, the Atlanta based carrier, have gone on record saying that it has stopped routing customer service calls to India. The move makes Delta the second big carrier to shift customer service work from India after United Airlines did so in February.
“Customer acceptance of call center representatives in other countries was low, and our customers are not shy about letting us have that feedback,” Delta CEO Richard Anderson said in his April 16 message to Delta employees, news agencies reported.
Monday, April 20, 2009
H1-B
H-1B visa use cuts U.S. programmer, software engineer wages by up to 6%
Source: computerworld.com
Researchers say new study 'dispels the myth that globalization generates no losers'.
The use of H-1B workers by U.S. companies is decreasing wages for computer programmers, system analysts and software engineers by as much as 6%, according to a study released this week by researchers at New York University's Stern School of Business and the Wharton School of the University of Pennsylvania.
The researchers said they found evidence that the wages are falling by accessing tens of thousands of resumes provided by a "leading online job search site" they wouldn't identify, to gain demographic and wage data of individual companies. They took all that information and combined it with government and other public data sources, including H-1B visa use and outsourcing, to get what they termed a "micro-data" view of what is going on in public companies that hire visa holders and offshore work.
Researchers say new study 'dispels the myth that globalization generates no losers'.
The use of H-1B workers by U.S. companies is decreasing wages for computer programmers, system analysts and software engineers by as much as 6%, according to a study released this week by researchers at New York University's Stern School of Business and the Wharton School of the University of Pennsylvania.
The researchers said they found evidence that the wages are falling by accessing tens of thousands of resumes provided by a "leading online job search site" they wouldn't identify, to gain demographic and wage data of individual companies. They took all that information and combined it with government and other public data sources, including H-1B visa use and outsourcing, to get what they termed a "micro-data" view of what is going on in public companies that hire visa holders and offshore work.
H1-B
USCIS continues to accept FY 2010 H-1B petitions
US Citizenship and Immigration Services (USCIS) announced April 8, 2009, that it will continue to accept H-1B nonimmigrant visa petitions subject to the fiscal year 2010 (FY 2010) cap. USCIS will continue to monitor the number of H-1B petitions received for both the 65,000 regular cap and the 20,000 US master's degree or higher educational exemption cap. This is the first time in many years that the cap for H-1B nonimmigrant visa petitions was not hit in the initial five day filing period.
ESS wins ERP implementation contract from Mauritius Government
Eastern Software System (ESS), an Indian ERP company offering technology solutions and services to clients worldwide, has announced that it has been awarded a prestigious contract for implementation of back office systems across the entire Ministry of Local Government [MLG] in Mauritius. MLG has nine Local Authorities [LA] across Mauritius that are responsible for construction and maintenance of public infrastructure, collection and disposal of waste, provisioning and regulation of markets and fairs in their respective zones. Earlier each LA had its own application software and it used to be exceedingly difficult to get a bird's eye-view across all the LAs. ESS will work precisely on this aspect and deploy a single, uniform system across all the LAs.
Friday, April 17, 2009
Layoffs in USA
More Layoffs, Pay Cuts At Best Buy
An in-store reorganization under way at the nation's largest consumer-electronics retailer, Best Buy Co. Inc., could lead to job cuts and lower pay for thousands of in-store employees, an analyst said.
In a note to investors, Bernstein research analyst Colin McGranahan said Wednesday that Best Buy has implemented a reorganization over the past week that includes consolidating supervisory roles and reducing store labor costs.
In a note to investors, Bernstein research analyst Colin McGranahan said Wednesday that Best Buy has implemented a reorganization over the past week that includes consolidating supervisory roles and reducing store labor costs.
MNC arms dole out performance bonus
Source: TheEconomicTimes
Fixed salary components can wait till the overall mood of the economy improves, but Indian arms of multinationals are going ahead with perrformance-driven dole outs to keep employee morale high.
MNCs such as US telecom major AT&T, South Korean consumer electronics major LG, US pharmaceutical giant Merck, and UK-based Standard Chartered Bank are some of the few issuing bonuses to their employees in innovative ways.
Complete story at TheEconomicTimes.
Fixed salary components can wait till the overall mood of the economy improves, but Indian arms of multinationals are going ahead with perrformance-driven dole outs to keep employee morale high.
MNCs such as US telecom major AT&T, South Korean consumer electronics major LG, US pharmaceutical giant Merck, and UK-based Standard Chartered Bank are some of the few issuing bonuses to their employees in innovative ways.
Complete story at TheEconomicTimes.
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