Monday, April 20, 2009

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Wipro BPO loses Delta Air Lines contract

Delta Follows Trend, Brings Home All Call Centers
Wipro BPO has lost its outsourcing contract with Delta Air Lines following negative customer feedback. Delta has been Wipro’s client since 2002. Spokespersons at Delta, the Atlanta based carrier, have gone on record saying that it has stopped routing customer service calls to India. The move makes Delta the second big carrier to shift customer service work from India after United Airlines did so in February.

“Customer acceptance of call center representatives in other countries was low, and our customers are not shy about letting us have that feedback,” Delta CEO Richard Anderson said in his April 16 message to Delta employees, news agencies reported.


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