Dell chalks out new BPO offerings, takes on Indian outsourcing firms

In a bleak environment where unemployment and sensitivity around offshoring are hurting the business process outsourcing (BPO) industry, IT giant Dell is readying an ambitious foray that will pit it against Indian outsourcing rivals in some of the largest back-office processes outsourced to third-party providers.

Once known for desktops and laptops and its direct selling business model, Dell has been beefing up its services portfolio by adding offerings since diversifying into software services by acquiring Perot Systems.

Ashutosh Vaidya, who joined Dell from Wipro to head its third-party BPO services nine months back, is adding final touches for the launch of four new backoffice services -- finance and accounting, procurement, customer interaction services and analytics -- slated for next quarter. Click here to read more.