Dalmiya Group BPO, Caretel is eyeing an acquisition of a 300-seater call centre in London. After the BPO firm received the license from the Department of Telecom (DoT) to operate in the international market, the company is planning to start its operations in the UK and the Philippines in the next couple of months.
Amit Roy, CEO, Caretel Infotech told Financial Chronicle that the company is in talks with a couple of call centres in UK offering services for the banking, financial services and insurance sector. “We are in talks with a couple of firms, but we have not yet finalised anything. Something conclusive is likely to happen within sometime,” Roy said. However, he declined to list the companies. “I will not be able to estimate the size of the deal at this point,” he said.
Caretel has been operating as a domestic BPO from its 25 centres across the country focusing on business verticals such as automobile, white goods, FMCG, IT, telecom, entertainment, finance and insurance. “Now we want to take our domestic market experience to the international space. The international market is different. We will be focusing on the BFSI segment in the international space, which is a reason we are eyeing an acquisition in this space,” he added.
At present, the company operates IT enabled services in 13 business cities of India including Delhi, Mumbai, Calcutta, Chennai, Hyderabad, Bangalore, Ahmedabad, Pune, Kanpur and Chandigarh.
Caretel has the experience of attending Kisan call centre as their first assignment. The Kisan call centre handles around 80,000 calls every month, offering agricultural guide and medical support to farmers. It has also bagged the Anti-ragging helpline project from the HRD ministry.
Tuesday, August 18, 2009
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