Business process outsourcing firm Firstsource Solutions Ltd said on Tuesday it has secured a five-year, Rs 1.45-billion outsourcing contract from mobile operator Idea Cellular.
Firstsource will provide a range of services, including customer service, billing, new product information and plan details-related interaction services to Idea from its centre in Coimbatore in Tamil Nadu, it said in a statement. The outsourcer derives about 34 per cent of its revenue from services to the telecom sector.
Wednesday, June 24, 2009
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