Thursday, April 30, 2009

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Birlas shift BPO jobs to India

Faced with high costs and falling demand, the Aditya Birla group is shifting part of its back-office operations from Canada to India. Aditya Birla Minacs, the group’s BPO firm, has closed down its three centres, with a capacity to house 1,200 people, in Canada.

The company downed shutters of units at Pickering, Saskatoon and Chatham in Canada. Aditya Birla Minacs, which was acquired by the Birlas from the Minacs family in Canada in June 2006, is a division of the group’s
holding company Aditya Birla Nuvo. The company has 12 centres in Canada. BPO and IT business together constitute 13 per cent of Aditya Birla Nuvo’s total revenues.


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