Saturday, March 14, 2009

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RSA extends Accenture BPO deal

Insurer RSA has extended its business process outsourcing (BPO) contract with Accenture for a further two years.

RSA – formerly Royal & Sun Alliance – initially signed a contract with the consultant firm in 2003 for the provision of front-line customer service and back-office administration services across its sales, service, claims and customer accounting functions, supporting direct, affinity and broker customers.

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