Web video-rental store Netflix has laid off 50 technical specialists, the people who typically do most of the trouble-shooting for customers with tech issues, such as struggling to connect the service to their laptop or set-top boxes.
Steve Swasey, a Netflix spokesman, said 15 of the company's 65 technical specialists will join the 300-person Customer Service group. According to Swasey, Netflix also plans to add 50 more people to its customer service unit sometime after the New Year.
Netflix cuts jobs, points finger at Silverlight
Netflix is trimming 50 jobs because of Microsoft Silverlight. At least that's what the company claims in a blog post on its website, citing significantly improved streaming video performance on the Silverlight platform as the reason it needs to cut 50 technical customer service positions. Silverlight was the platform for all Netflix streaming, after the company announced Mac compatibility in late October.
The layoffs will be enacted in January after the rush of holiday customer service traffic. The company expressed remorse about the layoffs, but said that Silverlight is simply too good, and the terminated employees simply didn't have enough to do anymore.
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