Friday, December 4, 2009

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Tech Mahindra plans BPO unit in Philippines

Resurrecting Satyam may be dominating mindshare at Tech Mahindra ever since it acquired the firm in April, but the company is silently expanding its global footprint in the BPO space.

Tech Mahindra is mulling a brand new BPO operation in the Philippines, which will be its third offshore contact centre after Northern Ireland and the UK. If Tech Mahindra indeed dials the Philippines, it will be emulating the likes of Wipro and Infosys, who have already established BPOs to cash in on the low-operating costs in that country.

Having tapped into the outsourcing opportunities that exist in the UK and the European Union (EU) by establishing contact centres in Belfast and South Tyneside, Tech Mahindra is now tipped to set up shop in the Philippines to cater to global telecom clients in the Asia-Pacific (APAC) and North American markets.

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