NASSCOM's Best BPOs list

As a part of the findings of its annual survey on the performance of the Indian IT-BPO services sector for FY08-09 and outlook for FY09-10, NASSCOM released the annual rankings for the Top 10 BPO rankings for FY08-09. NASSCOM also released Top employers of Indian IT services sector for FY08-09.

The NASSCOM survey estimates that the IT-BPO export revenues will grow by 4-7% to reach $48-50 billion in FY09-10.

1. Genpact
Genpact provides a wide range of services, including Finance & Accounting, Collections and Customer Service, Insurance, Supply Chain & Procurement, Analytics, Enterprise Application, IT Infrastructure and Management.

Genpact manages complex processes in multiple geographic regions, delivering its services from a global network of more than 35 operations centers in 12 countries.

2. WNS Global Services
WNS delivers the entire spectrum of business processes – from shared back office processes to industry-specific front and middle office processes, all the way to complex, actionable research and analytics.

3. IBM Daksh
In April 2004, IBM Corporation acquired Daksh e-Services to serve as a global hub to manage business processes for clients across the world.

With 25 service delivery centers in India and the Philippines, IBM Daksh is an integral part of IBM's BPO/BTO delivery network around the world.

4. Wipro BPO
In 2002, Wipro took a quantum jump in the BPO services by acquiring the then Spectramind. Wipro BPO Solutions, complements the services offered by Wipro Technologies, making it one of the largest BPO service players.

5. TCS BPO
Tata Consultancy Services is an IT services, business solutions and outsourcing organization that delivers real results to global businesses, ensuring a level of certainty no other firm can match.

TCS offers a consulting-led, integrated portfolio of IT and IT-enabled services delivered through its unique Global Network Delivery Model, recognized as the benchmark of excellence in software development.

6. Firstsource Solutions Ltd
Firstsource is a global provider of business process management services. It offers a wide range of services across banking and financial services, telecommunications and media and the healthcare industry.

Firstsource provides services throughout the customer lifecycle, including customer acquisition, customer care, billing and collections, transaction processing and business research and analytics.

7. Aditya Birla Minacs
Aditya Birla Minacs provides customized business process outsourcing (BPO) solutions focused on five core areas of capability: customer relationship management/contact centers, integrated marketing services, knowledge and process outsourcing, finance and accounting outsourcing and IT.

The company combines expertise in these areas to improve revenue, customer service, and operating margin for Fortune 500 clients.

8. Aegis Ltd
Aegis is one of the fastest growing BPO companies in India. An Essar Group enterprise, Aegis offers the benefits of the global delivery model, strong financial strength, deep domain expertise, comprehensive and flexible solutions offerings, and a rich international talent pool.

9. Infosys BPO
Infosys BPO is an end-to-end outsourcing services provider. It address business challenges through its integrated IT and business process outsourcing solutions.

Infosys BPO is a global company with 12 delivery centers across the Asia Pacific, Latin America, Europe and India.

10. HCL BPO
HCL BPO, a division of HCL Technologies Limited started its venture early in 2001 and is now a dominant player in the BPO field drawing revenue of $232.15 million. With over 11,400 professionals operating out of India, UK and USA, HCL BPO runs 21 delivery centres. HCL BPO offers 24X7 multichannel, multilingual support in eight European languages.