Wednesday, July 22, 2009

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Infosys opens BPO branch in Philippines with Cisco

Infosys BPO Ltd., a business process outsourcing (BPO) subsidiary of Infosys Technologies Ltd., has announced the recent opening of its first BPO branch in the Philippines. This new center offers collaboration technologies from Cisco .

Such technologies include the so-called, “Unified Contact Center” solution to deliver intelligent call routing; call treatment; network-to-desktop computer telephony integration, also known as “CTI” and multichannel contact management over an IP infrastructure.

According to Madhusudan Menon, center head, Infosys Philippines, "Through this project, Infosys BPO Philippines may emerge as one of the largest Cisco Unified Contact Center implementations by the end of the year."

This new branch extends the global relationship between Infosys BPO and Cisco, which got its start in India in 2002 and now includes six geographic delivery centers throughout the world.

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