Convergys Corp. is closing its call center in Houston and will eliminate the jobs of 653 employees beginning Feb. 7, according to a notice the company filed with the Texas Workforce Commission. Call volume has fallen and the rental costs have risen, said Convergys spokeswoman Amy Williams from her office at the company’s headquarters in Cincinnati. She said she couldn’t identify the client except to say it was in telecommunications.
The call center on Interstate 45 North opened in 1998, she said, and is the only Convergys location in Houston. Convergys has 75,000 employees working in 84 call centers around the world.
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